Talk to our team
Request an in-app support conversation and find replies in Messages under Support.
Before you sign
Ask about profile setup, verification status, listing moderation, virtual-tour tools, or agreement preparation. Hosts and renters remain responsible for deciding whether a housing arrangement fits their needs.
Signing through key acceptance
Assistance narrows to arrival coordination, backup key access, and recorded price or safety concerns. The staff console prioritizes critical arrival reports. Response times depend on the operator's actual staffing and must not be treated as emergency guarantees.
Once you take possession
Human tenancy or property-management support ends at key acceptance. Self-service receipt, utility, condition, addendum, and evidence tools remain available. Maintenance, private payments, deposits, and roommate matters stay between the parties.
Off-platform agreements
The platform cannot create an in-app execution audit for an agreement signed elsewhere. Keep your housing terms and acknowledgments in one place if you want the platform's record tools.